Clubs for American Airlines had not had significant upgrades in more than 10 years, said Casey Norton, the airline’s director of corporate communications. But beginning about a year ago, the company started improvements that will reach its more than 50 Admiral’s Clubs.
Fifteen locations will have major renovations, and the rest will receive updates like new carpets, modern furniture and additional power outlets. All will feature better food selections like soups and salads, rather than just snacks and cookies. The airline’s more upscale Flagship clubs will also be expanded and redecorated.
“We’re spending $3 billion to improve the customer experience, and clubs are an important part of that,” Mr. Norton said. He did not specify the amount going to refurbish clubs, but said competitive pressures had spurred the upgrades.
About time.
from Stowe Boyd http://www.stoweboyd.com/post/146262805487
