“Bureaucracy is a utopian project: like all utopians, capitalist bureaucrats (whether in private- or public-sector) believe that humans can be perfected by modifying their behavior according to some ideal, and blame anyone who can’t live up to that ideal for failing to do so. If you can’t hack the paperwork to file your taxes, complete your welfare rules, figure out your 401(k) or register to vote, you’re obviously some kind of fuckup.”
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Cory Doctorow, David Graeber’s The Utopia of Rules: On Technology, Stupidity, and the Secret Joys of Bureaucracy
from Stowe Boyd http://stoweboyd.com/post/128846481407