Your ability to consistently, effectively and efficiently troubleshoot your virtual infrastructure matters. It has significant and immediate impacts on your bottom line, including your ability to reduce capital expenditure (CapEx) and improve IT return on investment (ROI) – not to mention minimizing the risk of unpleasant operational experiences.
As a Technical Account Manager (TAM), the number one troubleshooting obstacle I see is the absence of a meaningful, organization-wide troubleshooting foundation. That means having the right tools, processes, and training in place to ensure effectiveness.
Things You Don’t Know You Don’t Know
To establish a solid troubleshooting foundation, the first thing a TAM does is identify which tools you should be using. Many powerful tools are already built into your VMware products, or are available at no cost from vmware.com. But too often, virtual interface (VI) administrators are simply unaware of them. A few examples are the My VMware Support Assistant, Syslog servers, performance counters, and ESXTOP.
Next, we would help you prepare a training plan that includes a list of your troubleshooting challenges, and if needed, will revise your troubleshooting processes based on our field-proven best practices. The plan would also include recommendations for a customized set of alerts and monitors that will help you anticipate and avoid problems so you can react much more quickly if problems do occur.
A Foundation is a Beginning, Not an End
After establishing a solid troubleshooting foundation, you’ll quickly notice your staff is spending more time administering your environment, and less time putting out fires. A good foundation also opens the door to next-level troubleshooting capabilities, which tend to be more product-focused.
To get a sense of the types of resources available, download this new Server Troubleshooting Guide. It’s a great starting point. To learn more about VMware TAM Services, visit vmware.com/consulting/technical-account-manager or call us at 1-877-486-9273. Connect with me@rytalws!
Jodi Shely has been with VMware TAM Services Team for 3 years and is a VMware Evangelist for over 10 years… "I love the VMware Community and all of its followers and Evangelists.. I couldn’t be more proud to work for a company that makes amazing products and even more invests in the User community as much as VMware does."
from vmwarenews.de , Original Post Here
